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Cafe Operations Manager

2 months ago

Sydney, New South Wales, Australia The Commons Full time
About The Commons

The Commons is an ecosystem of entrepreneurs, businesses & curious minds - working, connecting and growing under a common roof. We support curiosity and believe in the collective power of people to instigate change.

About the Role

This role involves overseeing the daily operations of our venue, ensuring high standards of food and beverage quality, and delivering exceptional customer service. Key responsibilities include managing staff, handling stock and supplies, maintaining equipment, and fostering a positive team culture.

Responsibilities
  • Customer Service: Provide courteous, efficient service from staff and address customer inquiries and complaints promptly.
  • Team Leadership: Complete end-of-day, weekly, and monthly reports, lead and assist in training and supervising canteen staff, foster a positive, collaborative team environment, and encourage participation in promotions and marketing.
  • Stock Control & Ordering: Manage inventory levels to ensure adequate stock, place orders for supplies in a timely manner, monitor stock rotation, minimise and record wastage, and ensure adherence to food safety practices.
  • Plant & Equipment Maintenance: Ensure canteen equipment is in good working condition, schedule regular maintenance, and respond to property audits.
  • Financial Accountability: Monitor and control costs, including stock and labour, make adjustments to maintain budgets, take ownership of financial reporting and cost-saving initiatives.
About You

We are looking for a highly skilled and experienced individual with extensive coffee & barista exposure, strong knowledge of food & beverage preparation, equipment maintenance, and basic financial monitoring. Excellent organisational and multitasking skills are essential, as well as the ability to work efficiently in a fast-paced environment.

Key Requirements
  • 2+ Years experience working in a similar role
  • Strong coffee knowledge & impeccable customer service standards
  • Strong knowledge of food preparation, stock control & equipment
  • Excellent communication & leadership skills
  • Outstanding organisational & multitasking abilities
  • Experience with basic financial monitoring & reporting
  • Proven ability to lead & train staff
  • Ability to stand for extended periods
  • Ability to lift items up to 20kg
Estimated Salary: $60,000 - $80,000 per annum