
Retail Store Leader
1 week ago
Job Title: Retail Store Leader
Overview:
We are seeking a high-performing store leader to drive sales and customer experience in a fast-paced fashion and lifestyle retail environment.
Key Responsibilities:
- Drive store performance by achieving and exceeding sales targets & KPIs.
- Review sales reports to identify opportunities for growth and improvement.
- Ensure an engaging shopping experience that enhances customer loyalty.
- Lead, coach, and inspire a team to deliver high standards of service and performance.
- Create a positive and motivating work environment that fosters growth.
- Identify training and development opportunities for staff progression.
- Customer Experience & Brand Representation:
- Ensure exceptional customer service aligning with brand values and expectations.
- Lead by example in delivering a personalised and engaging customer journey.
- Handle customer inquiries and resolve escalations efficiently.
- Operations & Store Standards:
- Manage all aspects of store operations, including stock control, visual merchandising, and compliance.
- Oversee inventory management to minimise stock loss and maximise product availability.
- Ensure the store is well-presented, clean, and aligned with brand guidelines.
- People & Performance Management:
- Conduct regular performance reviews and provide constructive feedback.
- Develop a strong team culture through clear communication and collaboration.
- Ensure adherence to company policies and health & safety standards.
Requirements:
- Proven experience as a Store Manager or similar leadership role in fashion, lifestyle, or premium retail.
- Strong commercial acumen with a track record of driving sales and profitability.
- Exceptional team leadership, coaching, and people management skills.
- Ability to work in a fast-paced, customer-focused environment.
- Strong understanding of retail operations, stock management, and visual merchandising.
- Excellent communication, problem-solving, and organisational skills.
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