Tow Truck Dispatcher Coordinator

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $54,000 - $72,000
About the Role

This role involves supporting our customer service and dispatch team by coordinating, scheduling, and allocating jobs to our tow truck operators.

  • Maintain a professional manner in all customer interactions.
  • Effectively manage a high volume of incoming phone calls.
Responsibilities
  • Efficiently address and resolve customer inquiries, provide accurate quotes, and facilitate job bookings.
  • Resolve customer complaints or issues related to delays promptly and effectively.
About You
  • Prior experience in a customer service and dispatch centre environment.
  • The ability to foster strong customer relationships.
  • Effective communication and collaboration with diverse customer profiles.
  • The capability to manage multiple tasks and prioritise within a high-pressure environment.
  • Sound judgment, precision, and critical thinking ability.
  • Drive to meet Key Performance Indicators (KPIs)
  • Impeccable attention to detail and adept time management.
The Benefits
  • We're passionate about the work we do and how we do it. Each day our workforce brings to life our core values of Innovation, Accountability, Care, and Teamwork.
  • Enjoy working in modern, bright workspaces with easy access from Eastlink. We have free onsite parking, onsite café, and you'll enjoy a touch of nature with our plant-filled office and landscaped gardens.
  • We're committed to wellbeing - with a comprehensive suite of wellbeing solutions, including an on-site gym.
  • Enjoy our excellent benefits package - including, employee discount on insurance, accommodation, and discounts from our partner organisations.
  • Professional development - we've won awards for our investment in our people.

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