Unlock Customer Insights for Sustainable Business Transformation

3 days ago

Melbourne, Victoria, Australia beBeeExperience Full time $90,000 - $125,000

Customer Experience Specialist

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Alinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its history and we're right there with it. We're investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

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Our retail business is looking for a Customer Experience Specialist who can help us deliver initiatives that build understanding of end-to-end customer experiences across multiple channels and touchpoints. Using Voice of Customer data, research insights, and business data, you'll provide actionable recommendations to improve key customer journeys. You will support a customer-first culture with strong analytical thinking, CX/VoC expertise, and clear communication skills.

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Key Responsibilities:

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  • Develop end-to-end customer journey maps, integrating data and insights from multiple sources across Retail Markets, to identify opportunities and next steps for improvement">
  • Design and implement Voice of Customer program, incorporating data from multiple channels, creating new data-gathering initiatives, considering priority opportunities & areas for the business">
  • Collaborate closely with cross-functional teams, including product managers, strategy, functional leads, marketing/communications, designers, digital, and data analysts, to deliver key Retail initiatives">
  • Report on and communicate key performance indicators (KPIs) and metrics that measure CX across touchpoints and journeys.">
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Requirements:

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  • Proven experience in customer experience (CX), insights, voice of the customer (VoC), or similar business-focused roles.">
  • Strong understanding of CX, customer journey mapping, customer experience measurement.">
  • Good analytical skills, with the ability to interpret quantitative data and generate insights to drive informed decisions.">
  • Strong influencing and stakeholder management skills including storytelling and presenting to senior leaders.">
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Why Join Us?

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We are a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other's wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

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What We Offer:

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  • Attractive hybrid work model">
  • Energy Discounts">
  • Career Growth Opportunities">
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