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Contact Centre Service Specialist
3 weeks ago
About our client: a customer-owned organisation where customers are at the centre of decision-making. They care for their people and foster a high-performing culture.
The PositionWe seek passionate and customer-focused professionals who demonstrate integrity, empathy, and a sense of community. In this role, you will assist customers with retail and transactional banking enquiries, delivering high-quality service while applying strong problem-solving skills.
This is a full-time opportunity based on a rotating roster with a hybrid working model, giving you a balance between structure and flexibility.
- Delivering exceptional customer service to support everyday banking needs over the phone
- Processing inbound transactions (phone and email) accurately and efficiently, in line with banking policies
- Identifying opportunities to educate and assist customers with financial products and services
- Maintaining compliance with relevant legislation and banking standards
- Managing enquiries with professionalism, care, and attention to detail
In addition to full, permanent working rights and a great attitude, you will bring:
- A recent contact centre background, OR finance/banking/insurance experience with strong customer service skills
- Proven ability to provide excellent customer experiences
- Confidence in building relationships and managing varied customer needs
- High attention to detail with strong computer skills
- Resilience and the ability to work effectively under pressure
- A genuine interest in building a long-term career in financial services
You'll be part of a highly supportive and fun team culture with:
- A structured 6–8 week training program
- Flexible working options with competitive salary and benefits
- Ongoing learning and development to grow your career
- Recognition for innovation and values
- An inclusive, diverse workforce that reflects the community
- The opportunity to contribute to a conservation reserve initiative
