Contact Centre Operations Specialist
2 weeks ago
Job Role:
Contact Centre Service Support Officer.
We are seeking a Contact Centre Service Support Officer to assist the National Contact Centre (NCC) branch in frontline Service Delivery.
The position will provide operational and administrative support that is informed and directed by sound knowledge in areas and may undertake some research and analysis activities.
Your key responsibilities will include:
- Distributing communication pieces relating to work in the NCC and managing feedback.
- Undertaking data entry, reporting and maintaining registers.
- Publishing and maintaining the internal NCC intranet site.
- Creating simple scripting and work instructions for NCC staff.
- Coordinating corporate support functions, administration and onboarding of contractors involved in channel management.
About you:
You must be an Australian citizen.
Key skills and qualifications include:
- A highly organised approach.
- Strong written and verbal communication skills.
- Previous experience in a contact centre environment.
- A background in Government or Disability is highly advantageous.
This role offers the opportunity to contribute to the success of the organisation and develop your skills and expertise in a dynamic and supportive team environment.
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