Advanced Customer Relationship Professional
1 week ago
An exciting opportunity exists to join a high growth private business in Australia. The company is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products.
About The Role
You will be responsible for responding to the needs of our customers in an efficient and timely manner, whilst developing strong business relationships that lead to total customer satisfaction and loyalty.
- Build long term customer relationships by adding value to their business and ensuring high standards of customer service
- Service customers according to set schedule, as per their individual Service Level Agreement (SLA)
- Place orders via Order App
- Provide and install storage products, ensuring all packaging materials are removed to maintain a neat and tidy cupboard / stationery or kitchen area
- Act in a proactive manner by providing information to Account Managers on customer feedback, key opportunities and/or any likely open doors to competitors
- Be involved in the setting up of new customers
- Conduct regular reviews to ensure that the product mix within the cupboards remain relevant of the current needs of the customer/dept
- Valet Management Module - ensure customers information and product list are kept up to date
- Inventory Management - identify stock levels that may require adjustment
- Handle minor issues raised by customers, escalate where appropriate
- Deliver products to customer sites, and unpack products in customer cupboards/stationery areas
Requirements
- A current driver's licence and reliable own vehicle
- Experience in using a Personal Digital Assistant (PDA) device
- Proven face-to-face customer service experience
- Level of physical fitness will be essential, as there could be an element of lifting when distributing stock to our customers and placing items away in designated areas
Benefits
- Flexible hybrid workplace
- Annual employee incentive schemes
- Generous Reward and Recognition programs
- Commitment to professional development with ongoing training and career development opportunities
- Access to free Mental Health programs
- Birthday, Paid Parental Leave and Purchase Leave available
- Convenient location with free onsite parking
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives
- Novated Lease/Salary Sacrifice for electric vehicles available
More about Us
We are a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people. We live and breathe 6 core values: Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.
Through the success of our business, we have been proud to give back over $20 million to community through our Foundation. Each year, we support Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.
How to Apply
If you are interested, we'd love to hear from you.
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