Customs Clearance Specialist

6 days ago


Macedon, Australia Expeditors Full time

At Expeditors, we're in the business of information - helping our customers navigate the complexities of global supply chain management.

We're a team of 15,000 trained professionals, with 250+ locations worldwide and globally unified systems. Our approach is customer service-based, innovative, and professional, with leadership and a friendly environment that fosters growth.

Job Description

Key Responsibilities:

  1. Coordinate customs clearance documentation for our customer base, ensuring seamless processing.
  2. Daily interactions with customs authorities to resolve queries and ensure compliance.
  3. Deliver exceptional customer service to meet individual needs.
  4. Serve as the primary point of contact for customs compliance issues, providing expert advice and assistance.
  5. Review and update policies, procedures, and controls to maintain regulatory standards.
  6. Implement and enforce relevant regulations for all customers and business operations.
  7. Identify opportunities for improvement, risk mitigation, and IT solutions to enhance compliance and control.
  8. Collaborate with the Expeditors Network to share best practices and promote uniformity throughout the region.
  9. Develop and maintain key account relationships to ensure tailored solutions.
  10. Stay up-to-date on customs requirements, implementing new regulations and updates as necessary.
  11. Process Duty/VAT accurately and collect as required.
  12. Respond promptly to customer queries and resolve any refunds or discrepancies.
  13. Ensure accuracy in daily and weekly audits of entries.
  14. Staying informed about the latest customs regulations and changes.
  15. Develop and deliver training for new staff members within the department, updating existing employees on changes and updates.

This role requires strong knowledge of Irish customs procedures and systems, effective interpersonal skills, and the ability to relate to customers and internal stakeholders at all levels.



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