Product Development Specialist

23 hours ago

Australia beBeeTechnical Full time $80,000 - $120,000

Job Title: Technical Product Specialist

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We are seeking a skilled Technical Product Specialist to join our team. This is an exciting opportunity for an experienced professional who can bridge the gap between operational needs and technical solutions.

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Key Responsibilities:

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  • Collaborate with engineering, operations, and product teams to define and deliver agent tool enhancements.">
  • Translate complex business needs into actionable technical stories and user requirements.">
  • Use data to support decision-making, platform optimisation, and performance improvement.">
  • Engage stakeholders, gather feedback, and contribute to smooth feature rollouts.">
  • Champion continuous improvement and the voice of the agent in every release.">
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Requirements:

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  • 2+ years in contact centre tech or operations, ideally with Amazon Connect experience.">
  • Strong skills in documenting user requirements and analysing data.">
  • Experience working in agile environments and collaborating cross-functionally.">
  • A natural communicator with a knack for solving problems and influencing change.">
  • Possession of relevant qualifications or certifications in technical product development or related field.">
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Benefits:

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  • New starter benefit to help set up a functional home workspace.">
  • 50% discount on employee health insurance + 35% off travel insurance.">
  • The opportunity to give back to the community through paid leave for volunteering.">
  • Access to corporate fitness discounts.">
  • Employee share plans, short-term incentive program and life and salary continuance insurance benefits.">
  • 18 weeks paid parental leave for all new parents regardless of carer status.">
  • 5 days paid cultural leave for First Nations peoples.">
  • 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees.">
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About Us:

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We are a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships.

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Our mission is to empower our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information.

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We have a strong commitment to creating an accessible recruitment process and employment experience.

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We welcome candidates from diverse backgrounds and offer a flexible working environment.

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Contact:

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Please feel free to reach out to us if you require any adjustments to our online application, recruitment, selection and/or assessment process.

">Techical Product Analyst

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