Client Service Manager

7 days ago


Sydney, New South Wales, Australia PureSpectrum Full time

PureSpectrum is a rapidly growing market research and insights platform, committed to empowering researchers to gather and use consumer data efficiently. Our innovative approach has enabled us to source over 32 million online interviews from PureSpectrum Marketplace in just five years. We've also developed the industry's first and only respondent-level scoring system, PureScore, which has set a new standard for market research.

We're seeking a highly skilled Project Manager to join our Client Service organization. As a key member of our team, you'll be responsible for:

Project Leadership: Lead projects from start to finish, ensuring timely delivery, budget adherence, and high-quality results

Collaboration: Work closely with sales to grow our services organization, generating revenue from new business and deepening relationships with existing customers

Guidance: Provide expert guidance to junior colleagues, promoting customer-first behaviors that align with our culture and values

To succeed in this role, you'll need:

  • Experience in the Market Research industry, preferably between 2 to 4+ years
  • In-depth understanding of the market research delivery process, including sample management and full-service projects
  • Proven ability to provide consultative solutions to customer needs and project requirements
  • Strong analytical skills, with the ability to interpret data and drive project decisions
  • Excellent communication and relationship-building skills, with experience working across teams and stakeholders

We offer a dynamic company culture that values flexibility, individuality, creativity, and open communication. Enjoy unlimited PTO and sick time, participate in team events and celebrations, and take advantage of a fun, professional work environment.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Project Management and Customer Service

Industries: Market Research



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