Senior Customer Success Professional

5 hours ago

Canberra, ACT, Australia beBeeTechnicalAccountManager Full time $180,000 - $210,000
Technical Account Manager

This role requires a strong understanding of large enterprise customers, including executive-level stakeholders. You will be responsible for fostering trusted relationships with strategic, complex, and high-value customers, ensuring secure and compliant use of Dynatrace solutions.

Key responsibilities include building and maintaining trusted relationships with customers, ensuring all engagements comply with security, privacy, and data-handling requirements, collaborating with account teams to define secure technical roadmaps, liaising between customers and Dynatrace Support, Product Management, and R&D teams, conducting secure demos and training sessions, providing technical mentorship to other team members, representing customer needs in business reviews, and maintaining deep knowledge of customer environments and architectures.

You will also be required to demonstrate strategic thinking, technical expertise, and a customer-first mindset with an emphasis on security and compliance. Effective communication with senior government stakeholders is essential.

This role offers the opportunity to work with cutting-edge technologies, including Davis hypermodal AI, to help customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

Required skills and qualifications include a Bachelor's degree in Computer Science or equivalent professional experience, 4+ years of experience working with large enterprise customers, demonstrated expertise in thought leadership, mentorship, and delivering exceptional customer outcomes, baseline security clearance (minimum) required, exceptional written and verbal communication skills, strong organisational, prioritisation, and problem-solving skills, subject matter expertise in Dynatrace or similar observability solutions, and two or more industry certifications.

Benefits of this role include the opportunity to work with a leader in unified observability and security, competitive compensation packages designed to recognize and reward performance, a culture of excellence, and the chance to make a meaningful impact on the lives of customers.

We are seeking a highly skilled and experienced Technical Account Manager to join our team. If you have a passion for delivering exceptional customer outcomes and a strong understanding of large enterprise customers, we encourage you to apply for this exciting opportunity.

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