Customer Support

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $44,100 - $73,500
About the Role

We are seeking a dynamic leader to oversee customer service and administration.

Key Responsibilities:
  • Liaise with staff to deliver exceptional customer experience.
  • Oversee occupancy management, referrals, and administrative processes.
  • Ensure effective financial management including agreements, accounts receivable/payable, and debtor management.
  • Coordinate admissions processes and provide guidance on aged care fees and agreements.
  • Manage a team of reception and administrative staff to ensure exceptional service delivery.
  • Provide coaching, training and performance management to your team.
  • Collaborate with cross-functional teams to address customer needs and resolve complex issues.
  • Champion continuous quality improvement, risk management, and compliance with regulatory standards.
Requirements:
  • Extensive experience in administration and customer service within a service industry (aged care preferred).
  • Strong leadership skills with the ability to motivate and manage teams.
  • High-level communication, organisational, and problem-solving skills.
  • Knowledge of aged care funding mechanisms, resident agreements, RAD/DAP payments, and regulatory requirements.
  • High emotional intelligence and a compassionate approach to residents, families, and stakeholders.
  • A qualification in Administration, Customer Service, or related discipline (desirable).
  • Strong organisational and multitasking abilities with a keen eye for detail.
  • Ability to work effectively in a team environment and mentor and develop staff.
What We Offer:
  • The opportunity to make a positive impact on residents' lives.
  • A collaborative workplace culture built on respect, teamwork, and continuous improvement.
  • Professional development opportunities and support for ongoing growth.

This role requires strong leadership skills, excellent communication and organisational abilities, and a commitment to delivering high-quality customer service. If you are a motivated and compassionate individual who is passionate about making a difference, we encourage you to apply.

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