Customer Care Consultant

2 days ago

Sydney, New South Wales, Australia Forward Ability Support Full time

**Permanent Part-Time **position based in Newington.**:

- ** Salary packaging option to receive up to $15,900 of your salary tax-free meaning more take-home pay**:

- ** Join a friendly team providing excellent customer service both face to face and over the phone.**

**About Us**

We are a not-for-profit organisation with 60 years history of being a key service provider for people with spinal cord injuries and other physical disabilities. Our BrightSky Australia enterprise provides medical consumables and equipment across Australia to the home, businesses and government. All profits go towards supporting Forward Ability Support community programs.

**About the Role**

Reporting to the Customer Service Help Desk Coordinator, your responsibilities include the following:

- Provide a friendly and warm welcome to all our face to face and pick-up customers
- Work closely with our Warehouse and Customer Care team to place and fill orders
- Data entry and administrative duties
- Ensure the reception area is well presented

**About You**

You will ideally have a strong background in retail/customer service with strong communication (verbal and written) and interpersonal skills. Attention to detail and accurate data entry is essential. As this role will requires you to work autonomously, a positive can do attitude is a must as is the ability to be proactive and self motivated.

An understanding of people with a disability or health concerns would be an advantage. Those with lived experience are encouraged to apply.

**Enjoy the benefits**
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Additional tax benefits available (up to $2650 meal/entertainment benefit plus Novated Leasing, plus a number of available tax benefits each FBT year)
- Our customer care team is friendly, diverse and helpful group who will welcome you.

Forward is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a pre-employment health assessment, reference checks and an NDIS Worker Screening Check.

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