Executive Delivery Lead

2 weeks ago

Perth, Western Australia Datacom Full time
Job Description

We are seeking an experienced Executive Delivery Lead to join our team at Datacom, one of Australia and New Zealand's largest suppliers of Information Technology professional services.

This is a fantastic opportunity to lead the delivery of high-quality services to our customers, working with a dynamic and agile team that is passionate about making a difference in people's lives.

About the Role:

The Executive Delivery Lead will be responsible for managing the quality and cost-effective service delivery to Datacom customers. This role will manage the technical/service delivery relationship with large, complex or high-value customers.

You will act as the integration point between customers, members of the Datacom teams, and key vendors to ensure solutions delivered meet the customer's business needs and challenges.

The Executive Delivery Lead will also participate with managers and engagement teams in defining, designing, costing, and scheduling solutions, developing, reviewing, and finalizing the implementation plan, and achieving approval for medium opportunities.

Additionally, you will provide guidance and advice to the wider Datacom team on the area of specialization.

Key Responsibilities:

  • Manage relationships between project delivery resources and Resolver Groups as required, including contractors, delivery sites, local field service, engineering, and supplier groups.
  • Manage the transition of projects from the delivery readiness team to the permanent delivery team, engage appropriate resources to staff subsequent engagement phases, secure engineering support, and facilitate cross-geographic resource alignment.
  • Participating in resource planning and scheduling to ensure availability of resources for continued delivery of services in accordance with agreed timeframes and SLAs.
  • Monitoring and reporting on the corrective action planning provided by the Delivery Teams to address non-conformance to SLAs.
  • Managing and monitoring budgets by tracking and approving expenditures, controlling costs, validating vendor expenses, anticipating and correcting forecasting errors.
  • Managing the risk and impact of customer change requests, identifying service implications.

Requirements:

To be successful in this role, you will need to have a detailed understanding of service delivery methodologies, including ITIL and Project Management disciplines. You should also have sound understanding of technical concepts and frameworks, as well as broad and deep understanding of technical infrastructure projects and related technology dependencies.

A strong financial management practice with a clear understanding of the relationship between costs, utilization, and project revenue is essential. Additionally, you will need to have understanding of project management methodologies and 10+ years of Customer Management experience, with at least 3 years' experience in an IT environment.

Demonstrated experience in managing people and teams, financial management, including cost estimation and budget tracking and reporting, as well as 5+ years' experience in an equivalent Service Delivery Manager role, are also necessary.

What We Offer:

Datacom offers a competitive salary package, ranging from $120,000 to $180,000 per annum, depending on experience. The company also provides a range of benefits, including social events, chill-out spaces, remote working, flexi-hours, and professional development courses.

As an employee of Datacom, you will have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognized and valued for your contributions and able to do your work in a collegial, flat-structured environment.

At Datacom, we operate at the forefront of technology to help Australia and New Zealand's largest enterprise organizations explore possibilities and solve their greatest challenges.

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