
Customer Experience Professional
3 days ago
About our company
We are a global leader in the customer experience industry, serving hundreds of top brands.
Job OpeningWe're seeking an experienced professional for a Career Development Opportunity who can excel at problem-solving and delivering excellent customer service.
Main Responsibilities:- Provide inbound support to customers over the phone for a leading payment processing company.
- Support customers by answering inquiries, filing new service requests, and following up on existing ones.
- Respond to customer queries in line with defined processes and procedures.
- Resolve customer issues efficiently, meeting performance targets.
- Maintain attention to detail and accuracy in data entry and record-keeping.
- A comprehensive 4-week training program and ongoing coaching and support.
- Opportunities for career growth and leadership development.
- Access to an Employee Assistance Program for you and your immediate family.
- Performance-based incentives.
- A supportive work environment focused on your growth and development.
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