Customer Experience Professional

4 days ago


Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $80,000

Award-Winning Customer Service Expert Wanted

We're seeking a passionate and driven individual to join our team as a customer experience specialist.

Key Responsibilities:
  • Resolve customer complaints efficiently using effective resolution strategies.
  • Evaluate issues requiring management intervention and escalate them to your supervisor.
  • Collaborate with customers to ensure timely production by assisting with measurement locking.
  • Support brides in purchasing post-sale add-ons like veils and accessories.
  • Process orders, send order confirmations, and coordinate with domestic and international couriers.
  • Effectively manage returns and exchanges.
Requirements:
  • Demonstrated experience in a customer-facing role.
  • Outstanding communication, time management, organizational skills, attention to detail, and customer service orientation.
  • A strong work ethic, proactive attitude, and ability to go above and beyond for each customer.
  • Strong problem-solving skills, resilience, and ability to remain composed in challenging situations.
  • Proficiency in IT skills using spreadsheets, Outlook, data entry, and CRM programs.
  • Familiarity with production processes desirable.
  • Passion for delivering exceptional customer experiences essential.


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