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Chief Technical Problem Solver
2 weeks ago
This is a hybrid position currently based at the Summer Hill office, which will be relocating to the city center in the near future.
Responsibilities:- Serve as the primary point of contact for customers seeking assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Proven experience as a help desk technician or in another equivalent customer support role
- Tech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills, written and verbal
- Customer-oriented, able to work autonomously and under pressure
A dynamic and collaborative work environment that fosters growth and development. A chance to make a real difference in the lives of our customers.
