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Regional Service Delivery Specialist
3 weeks ago
The role of Operations Coordinator in Queensland plays a vital part in supporting the State Manager and Operations Managers with the planning, organization, and delivery of high-quality cleaning services across the portfolio.
This position ensures that operational standards and compliance requirements are consistently met while actively contributing to team performance, efficiency, and business growth.
Key Responsibilities:- Back up Emergency Cleaner to achieve 0% missed cleans company vision.
- Manage and fill Sick and Holiday relief cleans.
- Assist and manage Payroll rosters and reducing/meeting of budgets.
- Complete onboarding and initial training for cleaning crew during new site acquisitions, as well as ongoing upskilling of current crew focused on operational excellence.
- Champion and Manage the Cleanworks new All Star Training Academy ensuring every cleaner is an All Star Crew member with adequate support and training.
- Conduct Toolbox talks across the portfolio where directed.
- Always assist with periodical cleaning.
- Assist in the mobilisation and smooth execution of new client contracts.
- Ensure all cleaning crews comply with presentation standards.
- Monitor and ensure compliance with Work Health and Safety (WHS) requirements across all sites.
- Complete general administrative tasks and provide operational support to the Operations Managers as required.
- Contribute to staff recruitment, training, motivation, and fostering a positive team culture.
- Use and manage rostering software to support effective staff scheduling and shift planning.
