Customer Service Representative Position
1 week ago
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.
Key Responsibilities- Handle escalated customer complaints and inquiries from various channels, providing solutions that meet or exceed customer expectations.
- Utilize strong communication and problem-solving skills to resolve complex issues efficiently.
- Maintain accurate records of customer interactions, including notes and follow-up actions.
To be successful in this role, you will need:
- A minimum of 3 years' experience in a customer service or call centre environment.
- A confident, calm, and respectful approach to negotiations and conflict resolution.
- Proven experience dealing with difficult customers and situations.
- High level of written and verbal English proficiency.
In return for your expertise and dedication, we offer:
- A competitive salary package.
- The opportunity to work with a global brand.
- A dynamic and supportive work environment.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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