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Aeromedical Operations Coordinator

2 months ago

Sydney, New South Wales, Australia CareFlight Full time
About the Role

We are seeking an experienced Operations Coordinator to join our team at CareFlight, a leading aeromedical organization in Australia. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient transportation of patients across the country.

Key Responsibilities
  • Receive and process patient medical referral information from customers, activating the most appropriate assets and crew resources for the mission.
  • Coordinate ground transport components and any companion/relative travel, ensuring seamless patient transfer from one mode of transport to another.
  • Monitor timings and flight progress, including service delivery failures, and maintain communication with stakeholders regarding incoming flights/patients/clinical status.
  • Collect and collate mission and other data for internal/external KPI reporting, and progressively enter case information into our database.
  • Produce various reports, including daily status reports, and conduct thorough handovers to the next shift.
Requirements
  • Previous experience in a logistics environment, with the ability to prioritize workload in a multi-disciplinary environment.
  • Effective interpersonal, communication, and problem-solving skills, with proven IT skills in a range of applications and data entry.
  • Ability to work autonomously and as part of a team under pressure, with a strong focus on customer-centricity and efficient, safe, professional, and expedient coordination.
About CareFlight

CareFlight is a trusted brand in Australia, voted consistently as one of the country's most trusted brands. We operate across Australia, with major base locations in NSW and the NT, providing critical support to over 8,500 patients each year. Our specially trained doctors, nurses, paramedics, and aircrew use helicopters, turbo prop aircraft, aeromedical jets, and patient transport vehicles to deliver our charitable social purpose.