Mortgage Broker Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeMortgageBroker Full time $65,000 - $80,000

Our team is seeking a Mortgage Broker Support Specialist to join our dynamic and fast-paced environment. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our mortgage brokerage services.

The successful candidate will have a proven track record of delivering exceptional customer service, with a strong focus on attention to detail and prioritization of competing deadlines. They will be able to work well under pressure, both independently and as part of a team, and have excellent communication and problem-solving skills.

We are looking for someone who is passionate about providing a high level of customer satisfaction and has a genuine desire to support and help others. If you are a motivated and organized individual who is able to adapt to changing priorities and is keen to make a real difference in our clients' lives, then we would love to hear from you.

In this role, you will be responsible for monitoring and managing offshored teams, assisting with Missing Information Requests from lenders, liaising with lenders, solicitors and third parties, and supporting mortgage brokers in administrative tasks. You will also be required to deliver a personable and professional service to our clients, building strong relationships and exceeding their expectations at every touchpoint.

  • Monitor and manage offshored teams to ensure accurate and timely completion of tasks.
  • Assist with Missing Information Requests from lenders to obtain approval.
  • Liaise with lenders, solicitors and third parties to ensure timely approval and settlement.
  • Support mortgage brokers in administrative tasks.
  • Deliver a personable and professional service to clients.

To be considered for this role, you will need to have a minimum of 2 years' experience in a broker support role, a Cert IV in Finance & Mortgage Broking Management or similar, and excellent customer relationship skills. You will also need to be able to work well under pressure, prioritize competing deadlines and be comfortable learning new systems and ways of working.

We offer a competitive salary and benefits package, along with opportunities for career growth and professional development. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, then we encourage you to apply for this exciting opportunity.

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