Transforming Customer Experiences

2 days ago

Port Macquarie, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000
Customer Experience Professional

The role of a Customer Experience Professional is to deliver exceptional customer service and provide seamless banking experiences for customers.

You will be responsible for meeting each customer's end-to-end financial needs and goals through transaction activities, needs-based conversations, and educating them on available financial solutions.

This requires a collaborative approach with the team and acting as a role model and peer coach to deliver the best possible customer experience. You will also be passionate about delivering on our Customer Promises to ensure customers leave satisfied and become strong advocates of the organization.

As a key member of the team, you will play a vital role in shaping the future of the organization by providing high-standard customer service and ensuring customers are not only satisfied but also become strong advocates for the organization.

This role requires you to work in branches, deliver high-standard customer service, and ensure customers are not only satisfied but also become strong advocates for the organization.

Key Responsibilities:

  • Provide exceptional customer service and deliver seamless banking experiences.
  • Meet each customer's end-to-end financial needs and goals.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Deliver on our Customer Promises to ensure customers leave satisfied and become strong advocates.

What We Offer:

  • A collaborative and dynamic work environment.
  • Opportunities to learn and grow with the organization.
  • Challenges that drive innovation and improvement.

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