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Strategic Product Operations Lead

3 weeks ago

Sydney, New South Wales, Australia beBeeProductOperations Full time $180,000 - $250,000
Job Title: Strategic Product Operations Lead

The ideal candidate will be a seasoned professional with experience in leading global teams and driving strategic product operations initiatives.

This role will require the ability to build strong relationships with stakeholders across various departments and lead the development of comprehensive product knowledge management systems.

  • Lead a team of Product Operations Managers, fostering a culture of continuous improvement and data-driven decision-making.
  • Provide clear direction and mentorship to empower your team to proactively solve problems and navigate complex organisational challenges.
  • Develop and implement effective incident response and resolution processes, owning the escalation path for high-impact product issues.
  • Establish and maintain SLAs to deliver exceptional support for operational teams and clients.
  • Manage the product feedback loop, leveraging strategic insights to inform and optimise product strategy.
  • Drive a data-first approach to product operations, analysing support tickets and client issues to identify key themes and trends.

Requirements:

  • 5+ years of leadership experience managing a Technology Operations or Service Delivery team.
  • 7+ years of experience in financial services or a related technology discipline, with expertise in key domains like payments, cards, and treasury.
  • Proven ability to build strong relationships and influence senior stakeholders across various departments.
  • Hands-on experience with tools like the Atlassian suite (Jira, Confluence) and an understanding of how to leverage AI/ML applications to enhance operational efficiency.
  • Extensive experience building and managing knowledge systems for both internal and external audiences.
  • Strong analytical and problem-solving skills, with the ability to use data to drive strategic decisions and measure business impact.
  • Strategic thinker with the ability to proactively anticipate challenges and develop solutions, supported by excellent communication skills.