Customer Experience Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeAmbassador Full time $85,860 - $105,330
Job Title: Sales Advisor

Overview


As a brand ambassador, you will be instrumental in supporting the company's mission to accelerate the world's transition to sustainable energy. Your primary objective will be to deliver an innovative buying and delivery experience for customers.


Key Responsibilities


  • Engage with walk-in guests and make them feel welcome by providing exceptional customer service.
  • Excite, engage, and educate prospective customers and current owners through calls, emails, or text; participate in outbound events to explain the product offering and answer questions.
  • Maintain a healthy sales pipeline by collecting customer contact information and scheduling/co-piloting test drives for interested individuals.
  • Contribute to monthly sales and delivery targets by meeting and exceeding individual key performance indicators (KPIs).
  • Operate with proficiency in sales and delivery to deliver a strong client experience with minimal guidance.
  • Present, sell, and support the delivery and installation of the Tesla ecosystem.
  • Provide the highest level of customer service throughout the full sales, delivery, and ownership support cycle.
  • Be the primary contact point for all customer interactions during their purchase experience.
  • Educate customers on purchase and delivery details from initial contact to delivery day.
  • Ensure vehicle readiness for the customer's delivery appointment.
  • Conduct comprehensive vehicle orientation tailored to the customer's needs.
  • Execute customer trade-ins and related documents on delivery day.
  • Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required.

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