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Customer Engagement Specialist

1 week ago

Sydney, New South Wales, Australia Myob Group Limited Full time

We're proud to be a part of the MYOB Group Limited, a business management platform designed to help businesses across Australia and New Zealand unleash their full potential. As a Community Lead, you'll be at the forefront of delivering exceptional customer experiences that set us apart from the rest.

We value diversity and are committed to creating an inclusive environment where everyone feels valued and respected. If you're passionate about creating a seamless experience for our customers and have the skills to match, we'd love to hear from you.

In this role, you'll work closely with our team to ensure that every interaction with our customers is smooth, engaging, and memorable. You'll be responsible for carrying customer issues back to the teams that make our products tick, so they can make sure things are different for the next customer.

We're looking for someone with a strong background in counselling, education, or communications, as well as excellent problem-solving skills and the ability to master every detail of our product. If you're up for the challenge, we'd love to hear from you.

The Skills We're After:
  1. Customer-Centric Approach: A deep understanding of what makes our customers tick and the ability to create engaging stories that get them fired up to join and participate in our community.
  2. Product Mastery: The ability to master every detail of our product and prevent problems from arising in the first place.
  3. Problem-Solving Expertise: Dissecting processes, systems, and data to uncover what makes our products tick and diagnosing issues to pinpoint solutions.
  4. Collaboration and Communication: Working closely with our team to ensure that every interaction with our customers is smooth, engaging, and memorable.
  5. Autonomy and Decision-Making: Making decisions with 70% of the information and bringing both yourself and the team from uncertainty to action.