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Customer Engagement Specialist

2 weeks ago

Sydney, New South Wales, Australia Credit Corp Full time

Take your career to new heights at Credit Corp, where financial inclusion meets opportunity.

Join Our Team
  • Work in the heart of Sydney, close to Wynyard station and Barangaroo precinct
  • Develop your skills and gain a Cert III in Financial Services

About This Role

  • Make outbound calls to engage with customers and resolve account issues
  • Negotiate personalized repayment plans that meet customer needs

Key Responsibilities

  • Manage outstanding accounts for major institutions
  • Handle high-volume inbound and outbound calls
  • Establish customer contact and build lasting relationships
  • Negotiate effective repayment solutions
  • Address customer concerns and resolve objections

We Provide

  • Competitive salaries and bonus structures
  • Flexible work arrangements to suit your lifestyle
  • Ongoing training and support for career growth
  • Certificate III in Financial Services upon completion
  • Exclusive employee benefits
  • Wellbeing initiatives promoting work-life balance
  • Additional annual leave options
  • Regular team-building events
  • 'Dress for Your Day' flexibility
  • End-of-trip facilities for cyclists

Who We're Seeking

  • Experience in call centers, hospitality, or sales
  • Strong communication and interpersonal skills
  • Persistent and resilient, with ability to handle challenging conversations
  • Desire to learn and grow with feedback
  • Available for full-time roles, Monday through Friday

Credit Corp's Values

  • Embracing diversity and inclusivity
  • Supporting Indigenous Australians in their employment journey