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Community Engagement Coordinator
3 weeks ago
We are seeking an individual to join our team as a Community Engagement Coordinator. This role involves providing exceptional service to residents, fostering community connection, and planning engaging programs, services, and events.
Key Responsibilities:
- Provide a warm welcome to residents, guests, and visitors.
- Handle phone calls, inquiries, and service requests efficiently.
- Coordinate package deliveries, guest suite bookings, and elevator access.
- Monitor and maintain high standards in common areas; liaise with maintenance as needed.
- Work closely with the community team to organise resident events, activities and community engagement programs.
- Maintain knowledge of local services, amenities, and vendors for resident convenience.
- Assist with administrative tasks, leasing activities, and database management.
- Resolve resident concerns promptly to drive satisfaction and retention.
- Uphold company policies to ensure compliance with housing regulations.
About You:
- You are a customer-focused professional with a friendly, service-oriented approach and proven experience in customer-facing roles such as hospitality or real estate.
- You bring strong organisational and multitasking abilities, excellent communication skills across all channels, and the flexibility to adapt to varying schedules, including weekends.
- Your familiarity with CRM systems and property management software like Yardi is an asset.
About Us:
We are a global leader in property management, development, and investment services. We operate in multiple markets globally and are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.
