User Experience Advocate

2 days ago

Kwinana, Western Australia beBeeUserExperience Full time $63,000 - $83,000
Job Title: User Experience Advocate

We are seeking a proactive and customer-focused User Experience Advocate to join our team. The ideal candidate will be responsible for delivering exceptional member experiences, ensuring that all interactions align with our vision, mission, and brand values.

About the Role
  • Member Engagement
    • Cultivate meaningful relationships with members, providing personalized support and guidance to help them achieve their health and fitness goals.
    • Foster a positive and inclusive environment, promoting a sense of community and belonging among members.
  • Facilities and Operations
    • Maintain high standards of cleanliness and organization in our facilities, ensuring a safe and inviting space for members.
    • Collaborate with colleagues to optimize operational processes, improving efficiency and effectiveness.
  • Health and Safety
    • Ensure compliance with health and safety regulations, implementing measures to prevent accidents and maintain a secure environment.
  • Reporting and Administration
    • Manage member data and administrative tasks efficiently, maintaining confidentiality and adhering to data protection protocols.
Key Skills and Qualifications
  • Customer Service Focus: Proven ability to deliver exceptional customer service, responding to member needs and concerns in a professional and empathetic manner.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, able to build strong relationships with members, colleagues, and stakeholders.
  • Problem-Solving and Adaptability: Ability to think critically and adapt to changing situations, resolving problems and finding solutions in a fast-paced environment.
  • First Aid and CPR Certification: Possession of valid First Aid and CPR certification, demonstrating a commitment to member safety and well-being.
Benefits

We offer a competitive salary and benefits package, including opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply for this exciting opportunity.

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