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Retail Coach
2 months ago
We are seeking a highly skilled Retail Coach to join our team in Brisbane. As a Retail Coach, you will partner with our store leaders and retail teams to drive sales and service excellence across the market.
Key Responsibilities- Support store leaders in coaching retail teams to deliver exceptional client experiences.
- Partner with store leaders to identify opportunities for improvement and develop strategies to address them.
- Develop and deliver training programs to enhance client service, sales, and product knowledge.
- Monitor and review the impact of training on client advisor and store performance.
- Strong facilitation, communication, and interpersonal skills.
- Ability to interact with all levels of employees.
- Exhibits strong self-awareness and empowers team members.
- Instills confidence and capacity to succeed.
- Fosters a learning environment and mindset.
- Jewelry industry experience.
- Graduate gemologist degree or previous Gemological Association of Australia (GAA) or GIA course work.
- Training and development experience (facilitation skills).
- Employee merchandise benefits and milestone gifts.
- High-performing, caring, fun, and dynamic team.
- Endless career opportunities with the world's largest luxury group - LVMH.
- Never-ending training and individual up-skilling opportunities.
- Great mentoring from highly experienced management team.
- Global opportunities for networking and cross-collaboration.
- Wellbeing and Charitable Giving/Volunteering Program.
- A vibrant, positive, innovative, and collaborative team culture.
Tiffany & Co. is one of the world's most recognizable luxury jewelry brands. We are committed to creating exquisite designs, innovative products, and exceptional client experiences.
We expect our employees to deliver the Tiffany Experience to each and every client, and we recognize and reward excellence in service of this promise.