Valuation Relationship Manager

7 days ago

Sydney, New South Wales, Australia Valocity Full time

About Valocity:

At Valocity, we understand that property is one of the most valuable assets globally, and buying a home is a monumental financial decision for most individuals. That's why we've brought a game-changing solution transforming the outdated process of finding and financing a home into a seamless and globally unique experience.

In just under a decade, Valocity has successfully connected an entire ecosystem of valuers, brokers, insurers, lenders, and consumers through our cutting-edge One Smart Platform. We're passionate about empowering people with property and are digitally connecting lenders and the ecosystem across over 2700 cities worldwide.

At Valocity, we don't just talk about change; we make it happen. Our award-winning team collaborates with industry-leading and innovative clients, and we're committed to hiring, nurturing, developing the best talent and creating strong teams. Our culture thrives on customer centricity, fostering an environment that encourages innovation, experimentation, and a relentless pursuit of excellence.

For more information about what we do at Valocity, please watch our video here.

About The Role:

We have an exciting opportunity for a Valuation Relationship Manager to take a leading role in the valuation panel management function, responsible for all aspects of valuer engagements. This includes recommendations to client lenders on valuer panel changes, valuation supplier performance management and reviewing performance metrics, helping to create optimal processes that support the timely and effective delivery of valuations.

Key Responsibilities:

  • Managing and maintaining relationships with panel valuation firms and industry stakeholders.
  • Co-ordinate regular reporting and engagements with lender clients and valuation firms on valuation performance, SLA's and improvements.
  • Responsible for the management of onboarding new valuers and valuer firms, ensuring compliance with all contractual obligations, off-boarding of valuers and valuer firms as required, training and contributing to the development of panel valuers.
  • Managing communications to relevant panel valuers.
  • Provide technical expertise to improve the valuation ordering system and process.
  • Be a key escalation point for valuation panel matters, supporting efficient and prompt resolutions to valuation queries with internal staff, lender clients and valuation panel firms.
  • Continual engagement in relevant valuation and industry professional bodies to strengthen and enhance Valocity's position in the industry.
  • Proactive improvement and optimisation of our systems and processes.
  • Communicate with Customer Success Team around current volumes and approval rates.
  • Assist with provision of reporting and feedback to external stakeholders.
  • Provide valuer expertise as needed on Valocity products.
  • Co-ordination of any training or administration required by internal employees, lenders or valuers.
  • Providing assistance to the Valocity Support and Valuation Team with any queries they require assistance with, taking an active approach using your valuation knowledge and expertise to ensure a positive resolution is met.

Key Requirements:

  • 8-10 years of experience in a similar role.
  • Excellent relationship building and communication skills including direct interactions and performance management with suppliers, clients and internal stakeholders.
  • Knowledge of lending industry policies and vendor management processes.
  • Knowledge of valuation processes preferred.
  • Strong attention to detail.
  • Ability to work independently and take accountability for assigned tasks.
  • Ability to influence at all levels.
  • Critical thinking and problem solving skills.
  • Good project and time management skills.
  • Strong analytical skills.
  • Ability to prioritise workloads, work under pressure and meet deadlines.
  • Negotiation and conflict resolution skills.

Why Join Us?

  • We have a passion to change the world and enable people around the planet with property.
  • We're proud to be globally ambitious, high energy and people first where we work hard and celebrate success.
  • If you thrive in a fast-paced, high-growth environment where people have fun and passionately chase their purpose, this is the place for you.
  • See more about Life at Valocity: here.

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