Energy Customer Experience Specialist

1 week ago

Adelaide, South Australia beBeeCustomer Full time $100,000 - $110,000

Good energy starts with individuals who thrive in customer-facing roles.

Effective communication and teamwork are key to Origin's mission of creating diverse and inclusive workplaces.

In Retail Operations, we're at the forefront of delivering exceptional customer experiences.

Responsibilities include handling customer inquiries, billing, payments, metering, broadband, moves, renewals, retention, hardship, collections, complaints, and education on Origin products and tools.

Key skills required include problem-solving, risk assessment, and regulatory compliance using new technology Kraken.

Customer service representatives will work closely with colleagues to improve customer satisfaction and identify opportunities for business growth.

Origin offers a competitive salary, annual performance bonus, comprehensive training, discounted products benefits, and a hybrid working environment that promotes work-life balance.

We're looking for individuals who can adapt to challenging situations and take ownership of their professional development.

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