IT Process Manager

3 days ago

Adelaide, South Australia beBeeCoordination Full time $90,000 - $120,000
Job Description

The Change Coordinator is a pivotal member of our IT Service Management team, responsible for delivering analysis and administrative support to changes within customer sites. The role ensures that all changes progress in a timely manner within the change management lifecycle.

  • Effectively manage the lifecycle of change requests across single and/or multiple accounts as directed
  • Provide analysis & input to appropriate change management reports as directed
  • Assist in validating failed changes due to technical or process failure and follow up on PCR (Post Change Review) documentation as required
  • Assist in following up approvals for Changes as required
  • Responsible for creating and issuing the Forward Schedule of Change & Release for the process delivery of services to customers both internal and external as required
  • May be required to chair or participate in CAB (Change Advisory Board) meetings and other change-related meetings such as Post Implementation Reviews (PIRs), as appropriate
  • Identify opportunities for service improvement to build a culture of service excellence
  • Manage & maintain Datacom change and release process, guidelines and other authorised documentation and ensure stored in approved repository
  • Assist in the preparation of training materials and provide guidance to end-users to support process adherence

Required Skills and Qualifications

We are seeking an experienced Change Coordinator who possesses:

  • Strong and concise communication skills, both written and verbal
  • Excellent analytical and problem-solving skills
  • Ability to converse with both end-users and IT employees at all levels including customer level
  • Ensure adherence to process and performance requirements
  • Composure under pressure
  • Communicate in a clear & timely manner

Benefits

This role offers a unique opportunity to enhance your skills and profile while contributing to a dynamic team environment.

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