Chief Customer Experience Officer

5 days ago

Canberra, ACT, Australia beBeeCustomer Full time $25,600 - $32,160
Customer Service Leader

We are seeking a highly skilled and experienced customer service leader to oversee our customer support operations.

This role is ideal for a proactive individual with a passion for customer experience, team leadership, and problem-solving.

  • Lead and manage day-to-day customer service operations, ensuring timely and professional communication.
  • Develop and implement customer service policies, procedures, and standards in line with company objectives and local laws.
  • Train and mentor team members on service excellence, product knowledge, and sales techniques.

You will collaborate with teams to improve the end-to-end customer journey, monitor and respond to online reviews and social media mentions to protect and enhance the brand's reputation, and stay up-to-date on new product launches, customization options, promotions, and stock availability.

As the face of our customer interaction, you'll oversee customer service delivery, handle escalations, and work closely with sales and marketing teams to ensure a premium experience across all touchpoints.

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