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Claims Specialist
2 months ago
Role Overview:
The Claims Specialist will oversee a designated portfolio of Personal Injury Claims, addressing the complexities associated with injuries sustained by employees. This position demands a sensitive approach to ensure that all injured workers receive their rightful entitlements.
Key Responsibilities:
- Effectively manage a portfolio of Personal Injury Claims, demonstrating a thorough understanding of the sensitivities involved.
- Conduct accurate reviews and evaluations of claims to guarantee that injured workers are awarded their appropriate benefits.
- Engage in clear and concise communication with all relevant stakeholders.
- Organize workflow to ensure timely completion of all tasks.
- Collaborate proactively with both internal teams and external partners to facilitate effective Case Management.
- Deliver exceptional customer service to legislative authorities, employers, and injured workers.
- Develop and monitor Injury Management Plans with claimants, employing open-ended questioning techniques to establish SMART goals tailored to their situations.
- Ensure that practice outcomes align with current legislation, providing timely responses and efficient processing.
Qualifications:
- Experience in Workers Compensation Claims, Portfolio Claims management, or Call Centre operations.
- Proven ability to work effectively within a team while delivering outstanding customer service.
- Excellent listening and communication skills in a fast-paced environment.
- Strong analytical skills with a focus on Quality Assurance.
- Meticulous attention to detail and proficient reporting capabilities.
- Ability to show compassion and empathy towards customers.
- Proven track record of building rapport with clients and key stakeholders.
- Capacity to interpret complex information and devise appropriate actions.
- High standards of written and verbal communication.
- Effective case management skills in a busy work environment.
- Strong time management abilities, adhering to strict deadlines.
- Resilience and capability to handle complex, sensitive, and challenging issues.
- Experience in Allied Health is advantageous but not mandatory.
- Familiarity with Guidewire is a plus but not essential.
The ideal candidate will possess exceptional communication and time management skills, effectively managing all aspects of each claim while adhering to relevant legislation. A background in claims management, particularly within Workers Compensation, or experience in allied health is preferred.
Benefits:
Vero Insurance offers a range of employee benefits designed to support and reward our team members. These include:
- Employee Discounts: Access exclusive offers from over 400 major retailers.
- Study Support: Opportunities for external learning and professional development.
- Parental Leave: Generous parental leave for primary caregivers.
- Wellness Initiatives: Programs promoting health and financial wellbeing, including discounts on health insurance and gym memberships.
Why Vero Insurance?
With a commitment to building futures and protecting what matters, Vero Insurance values the diverse experiences and insights of our workforce. We strive to create an environment where every employee can thrive and contribute meaningfully to our mission.
If you are looking for a role that allows you to make a significant impact while working in a supportive environment, consider joining Vero Insurance.
