Community Relationship Ambassador

5 days ago

Melbourne, Victoria, Australia beBeeRelationship Full time $75,000 - $90,000
Customer Experience Specialist

About the Role:

The Customer Experience Specialist position is a dynamic and impactful opportunity to deliver exceptional customer experiences by meeting customers' end-to-end needs.

Main Responsibilities:

  • Design and implement solutions that meet customers' current and future goals, objectives, and interests.
  • Educate and support customers with digital literacy and online banking skills as we continue to innovate our offerings.
  • Develop an expert understanding of customers' needs and provide tailored recommendations that meet their objectives and interests.
  • Build connections with customers, colleagues, and the community, supporting local initiatives and making a positive impact.

Key Requirements:

  • Proven ability to achieve sales results through solutions that truly meet customers' needs.
  • Confidence to communicate with new and existing customers face-to-face and over the phone.
  • Ability to quickly build relationships and rapport with customers and colleagues.
  • Eagerness to understand and share what makes us different.
  • Drive for collaboration and teamwork, ensuring open communication within the team.

About Our Community Banking Model:

We operate on a shared revenue model based on 'profit-with-purpose', reinvesting profits directly into the communities that create them. By joining our branch, you'll become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships.

Your Benefits:

You'll enjoy health and wellbeing support, learning opportunities through our BEN U program, and flexible policies that allow for career growth and development.

Join Us:

Together, let's promote local growth and nurture meaningful relationships with our customers and community.

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