Operations Manager

3 weeks ago


Batemans Bay, New South Wales, Australia Invocare Full time

**Operations Supervisor Role at Invocare**

InvoCare is a leader in the funeral industry, operating over 300 locations, 17 cemeteries, and 29 crematoria across Australia, New Zealand, and Singapore. If you're passionate about helping families during difficult times, consider this management career opportunity.

The Operations Supervisor is a key member of the location's management team, leading operations staff to deliver exceptional funeral services to the local community. Ensuring a positive working environment, this role focuses on business outcomes, customer service, and staff capability.

**Responsibilities:**

• Coordinate funeral teams to provide supplies and resources, adhering to InvoCare's policies, procedures, and quality standards.

• Demonstrate a 'can-do' approach, setting the standard for acceptable behaviors and showcasing a collaborative mindset.

• Maintain and update internal systems, processes, and policies, ensuring compliance with risk management, quality, and health and safety standards.

• Foster exceptional customer service, identifying opportunities for continuous improvement and innovation in service delivery.

**Requirements:**

• Proven management or operational experience in a service-driven organization with a strong focus on safety.

• Strong leadership skills, with the ability to articulate and communicate effectively.

• Proven ability to navigate between strategic planning and operational execution.

• Experience in managing business processes and change initiatives within an organization.

• Demonstrated expertise in relationship-building and maintenance.

• Current, unrestricted driver's license.


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