Front Desk Manager Position

1 week ago


Brisbane, Queensland, Australia beBeeSupervisor Full time $75,000 - $94,000
Front Desk Supervisor Job Opportunity

We are seeking a dynamic and experienced Front Office Supervisor to lead our front desk team and provide exceptional guest service. The ideal candidate will possess excellent communication skills, be able to motivate and inspire a high-performing team, and ensure that all associates work together to deliver outstanding customer experiences.

This role involves greeting and acknowledging guests in accordance with company standards, anticipating and addressing their service needs, processing check-ins, check-outs, room assignments, and requests for changes or late check-outs. The successful candidate will be responsible for maintaining a positive and professional atmosphere within the front office, ensuring seamless communication between departments, and fostering a culture of teamwork and collaboration.

To succeed in this role, you should have at least 2 years' experience working in a high-volume environment, preferably in a hospitality setting. You should also possess excellent relationship-building skills, be an effective communicator, and have the ability to think critically and solve problems under pressure.

Key Responsibilities:

  • Greet and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Requirements:

  • At least 2 years' experience in a high-volume environment, preferably in hospitality.
  • Excellent communication and interpersonal skills.
  • Able to motivate and inspire a high-performing team.
  • Ability to think critically and solve problems under pressure.
  • Possess a passion for delivering exceptional customer service.

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