Mortgage Services Representative

7 days ago


The Hills Shire Council, Australia Great Southern Bank (Formerly CUA) Full time

We are seeking a highly skilled and experienced Mortgage Services Representative to join our team at Great Southern Bank. As a valued member of our staff, you will be responsible for providing exceptional customer service and support to our clients in their journey to own a home.

About the Role

The ideal candidate will have a minimum of 2 years' experience in mortgage lending or credit assessment and possess a thorough understanding of banking products. You will work closely with your branch manager to promote the Great Southern Bank brand and purpose to our existing and future customers through strategic networking and business development activities.

Key Responsibilities
  • Manage and own home loans through to completion, growing your pipeline and constantly scanning for opportunities to help Australians own their own home.
  • Build an ever-growing business network and actively promote Great Southern Bank's products and services to deliver on our purpose and increase our target market share.
  • Work as a team with your branch colleagues to serve our existing customers, helping them with new lending as well as developing new referral networks to introduce new lending customers to your branch.
Requirements
  • Minimum 2 years' experience in mortgage lending or credit assessment.
  • Demonstrated experience in working with all banking products.
  • Proven ability to network with key stakeholders and pursue leads to obtain business through network activities.
  • Self-motivated, driven, and results-oriented with a proven ability to apply cross-selling techniques for products and services.
  • Exceptional interpersonal and communication skills with a strong customer and sales focus.
  • Ability to problem-solve complex financial problems.
  • Strong ability to work autonomously while maintaining strong connections with your team.
  • Demonstrated exceptional stakeholder management.

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