Leading Hotel Operations

1 week ago

Brisbane, Queensland, Australia beBeeOperations Full time $63,000 - $89,000

Job Title: Hotel Operations Manager

Description:

We are seeking an energetic and enthusiastic leader to oversee the smooth and efficient running of a hotel's operation with a high level of customer service provided at all times.

Responsibilities:

  • Assist and oversee the day-to-day operations of the Front Office team and work closely with housekeeping, maintenance and Food & Beverage team
  • Supervise and monitor team members with true leadership ability that motivates the entire team
  • Take initiative to ensure all interactions with our guests are positive and productive
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day
  • Process and assist with check-in and check-out of guests when needed
  • Respond to and coordinate emergency situations
  • Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed

Qualifications:

  • Relevant experience in the hotel industry
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera
  • Guest obsessed focus
  • Ability to navigate through change and provide quick thinking solutions should problems arise
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
  • Clear and confident communication skills – both written and verbal
  • Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training
  • Ability to work across a rotating roster including mornings, evenings and weekends

Benefits:

What's in it for you?

An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way

Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation

Work alongside passionate industry professionals

Be mentored by experienced Accor Hospitality professionals who want to see you succeed

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