Quality Assurance Professional

1 week ago

Brisbane, Queensland, Australia beBeeQuality Full time $80,000 - $120,000

Job Overview

This role is crucial for driving quality improvements and ensuring compliance with established standards.

The Quality Specialist plays a vital part in maintaining high-quality standards, focusing on proactive quality assurance, risk management, and process enhancement to meet both internal and external requirements.

  • Main Responsibilities:
  • Monthly Audits: Conduct audits within set timeframes, update reports, and implement corrective actions based on findings.
  • Quality Feedback: Provide detailed feedback to Team Leaders on identified errors to facilitate improvement discussions in one-on-one meetings.
  • Process Review: Continuously review and enhance current quality processes, implementing new procedures based on trend analysis and management recommendations.
  • Trend Analysis: Present monthly trend reviews and analysis to management, and implement changes based on findings.
  • Audit Action Plans: Develop and maintain action plans to track and resolve audit findings effectively.
  • Auditor Liaison: Serve as the liaison for auditors, ensuring smooth communication and process transparency.
  • Cross-Department Collaboration: Collaborate with departments like Risk Management and Operations Projects Quality Team to streamline auditing processes.
  • Project Participation: Actively engage in projects, review documentation, conduct research, and provide informed feedback.
  • Procedure Monitoring: Ensure that controls are in place to adhere to agreed processes and procedures, recommending enhancements when necessary.
  • Data Interpretation: Interpret data using statistical techniques and provide ongoing reports to aid decision-making.
  • Communication: Serve as a communication bridge between management and the team, ensuring information is disseminated effectively.
  • Customer Service Promotion: Advocate for high standards of customer service within the team and across the organization.
  • Root Cause Analysis: Perform root cause analysis of problems and collaborate with business users to translate their needs into system specifications.
  • Ad Hoc Support: Flexibly engage in projects as needed, adapting to dynamic business requirements.

Key Requirements

  • Experience: At least 2 years in a customer-focused environment, demonstrating ability to produce accurate work within team turnaround times.
  • Technical Skills: Proficiency in Microsoft Office, Excel, Outlook, and other standard software applications.
  • Project Involvement: Proven track record of participating in and contributing to projects.
  • System Understanding: Comprehension of technical aspects related to system functions.
  • Environment Adaptability: Ability to work effectively in a fast-paced, multicultural environment.
  • Initiative: Demonstrated capability to work independently, taking initiative in tasks and projects.

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