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Housekeeping Supervisor
2 months ago
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our dedicated team at Accor. As a Housekeeping Supervisor, you will be responsible for ensuring the highest standards of cleanliness and quality in our hotel rooms and public areas.
Key Responsibilities:- Prepare morning reports showing occupied, vacant, check-outs, and out-of-order rooms for the Housekeeping Department.
- Assist the Head of Department with the productivity, motivation, and development of all line Team Members within the Housekeeping department.
- Be accountable to the Head of Department for maintaining the productivity of the department, within budgetary guidelines.
- Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard.
- Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
- Provide a complete and accurate handover between shifts, communicating any requirements for subsequent shifts.
- Assist in the preparation of housekeeping rosters, ensuring that the optimum number of Team Members is achieved within budgetary guidelines and understanding visa conditions and working rights.
- Assist in the recruitment and selection of Team Members for the department, when required.
- Organize skill training for housekeeping team members in conjunction with the Talent and Culture.
- Implement strategies to increase productivity and morale within the department in conjunction with the Head of Department.
- Communicate with all departments in the property to ensure a smooth flow of work.
- Prepare accurate reports as required by the Head of Department.
- Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations.
- Assist in controlling all housekeeping inventory, including chemicals, linen, and supplies.
- Assist in controlling all housekeeping team member uniforms, ensuring adequate supplies are available.
- React professionally and in a timely manner to all guest complaints, ensuring that follow-up is completed and the Executive Housekeeper is informed.
- Recommend strategies to improve Guest comfort and experience.
- Daily check and maintain Team Members' grooming standards.
- Liaise closely with the Front Office Manager and the Maintenance Manager/department to ensure a quick changeover of rooms.
- Liaise with outside contractors regarding laundry and cleaning material services in the absence of the Executive Housekeeper.
- Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required.
- Conduct timely performance development appraisals for housekeeping team members.
- Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features.
- Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of the procedure.
- Ensure all Team Members (and self) handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards.
- Ensure all Team Members are fully trained in property fire and emergency procedures and all fire wardens attend training as required.
Qualifications:
- Exceptional attention to detail with previous Housekeeping leadership experience.
- Excellent communication, interpersonal, and time management skills with a friendly and outgoing personality.
- A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible.
- Excellent grooming and presentation skills.
- A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed.
Additional Information:
Base hourly rate $28.87 equivalent to $57, $67,000 based on working days and penalties applicable as per the Hospitality Industry General Award.
