Housekeeping Supervisor
3 weeks ago
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.
The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.
We are currently seeking a Housekeeping Supervisor to join our dedicated Housekeeping Team.
The successful candidate will be responsible for preparing morning reports, assisting the Head of Department with productivity, motivation and development of line Team Members, and coordinating work activities on a shift-to-shift basis.
Key responsibilities include:
- Preparing morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department
- Assisting the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
- Coordinating all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
- Conducting daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
- Providing a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
- Assisting in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
- Assisting in the recruitment and selection of Team Members for the department, when required
- Organising skill training for housekeeping team members in conjunction with the Talent and Culture
- Implementing strategies to increase the productivity and morale within the department in conjunction with the head of department
- Communicating with all departments in the property to ensure a smooth flow of work
- Preparing accurate reports as required by the head of department
- Conducting regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
- Assisting in controlling of all housekeeping inventory, including chemicals, linen and supplies
- Assisting in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
- Reacting professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
- Recommending strategies to improve Guest comfort / experience
- Daily checking and maintaining team members grooming standards
- Liaising closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
- Liaising with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
- Participating in scheduled training and development programs provided by the property to improve self and department standards, and attending departmental meetings as required
- Conducting timely performance development appraisals for housekeeping team members
- Assisting guests with all enquiries and complaints and providing accurate information to guests about property facilities and features
- Being trusted to follow correct procedures for all lost property items and ensuring housekeeping team members are aware of procedure
- Ensuring all team members (and self) handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
- Ensuring all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required
Requirements:
- Exceptional attention to detail with previous Housekeeping leadership experience
- Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
- A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
- Excellent grooming and presentation skills
- A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed
Additional Information:
Base hourly rate $28.87 equivalent to $57,047.12 - $67,000 based on working days and penalties applicable as per the Hospitality Industry General Award
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