System Operations Specialist
5 days ago
We are seeking a highly motivated and detail-oriented Service Operations Manager to champion the identification, planning, and implementation of minor enhancements to existing operational systems.
Responsibilities- Deliver customer service that is timely, effective, and efficient, ensuring it meets both customer needs and service level standards.
- Help the team resolve 80% of technical issues on first contact whenever possible, or escalate to the appropriate resolver group immediately, coordinating with the Senior Operations Analyst as needed.
- Keep product knowledge up-to-date and maintain documentation as required. Aim to achieve and maintain specialist knowledge of core critical services.
- Collaborate with the team to restore normal service operations quickly, minimizing business disruption while maintaining availability and service.
- Minimum 4-year experience in Service Desk or Call Centre environments.
- Minimum 2-year experience in Microsoft Windows Operating Systems for desktops.
- Strong customer service focus with a realistic viewpoint on timeframes and limitations of environment.
- Strong general judgement and action orientation coupled with strong problem solving skills in a complex IT environment.
- Demonstrated experience in supporting high performing and highly available systems.
- Experience in mentoring others in a team environment.
As a proactive and detail-oriented professional, you will serve as the Single Point of Contact (SPOC) for all IT service issues. With strong problem-solving and decision-making skills, you will ensure timely resolution of requests and incidents, drive continuous improvement, and maintain seamless communication across teams and stakeholders.
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System Operations Specialist
2 days ago
Sydney, New South Wales, Australia beBeeoperations Full time $90,000 - $120,000System Operations SpecialistWe are seeking an experienced System Operations Specialist to join our team. The successful candidate will be responsible for ensuring the smooth functioning of our systems and processes.
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System Operations Specialist
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System Operations Specialist
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Sydney, New South Wales, Australia beBeeSystemOperations Full time $90,000 - $120,000System Operations SpecialistWe are seeking a skilled System Operations Specialist to join our team in supporting multiple systems.The ideal candidate will have experience in monitoring and managing day-to-day service operations, handling complex incident management, and coordinating with internal teams and external vendors.This role involves analyzing...
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Senior System Operations Specialist
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Flight Systems Operations Specialist
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Systems Trainer and Operations Specialist
2 days ago
Sydney, New South Wales, Australia beBeeOperations Full time $78,000 - $90,000Job Title: Systems Trainer and Operations Specialist
