Senior System Operations Specialist

7 days ago


Sydney, New South Wales, Australia beBeeSystem Full time $100,000 - $110,000
System Operations Specialist

We are seeking an experienced System Operations Specialist to join our Service Operations team. As a key member of this team, you will play a critical role in ensuring the smooth functioning of our systems and processes.

  • Main Responsibilities:
  • Monitor and manage day-to-day service operations to ensure system uptime and efficiency
  • Coordinate with internal teams and external vendors to manage service requests and adhere to SLAs
  • Analyse operational data to identify trends, bottlenecks, and areas for improvement in service processes
  • Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
  • Collaborate with technical teams to address product-related service issues and recommend improvements
  • Conduct root cause analysis for recurring incidents and work with problem management to implement solutions
  • Ensure documentation is up to date for all operational processes, incidents, and service management workflows

Requirements:

  • A minimum 2 - 3 years' experience in a system administration role
  • Experience in either Network, Linux or Application/System support
  • Must have dealt directly with external customers delivering to SLAs
  • Broad understanding of server systems, Linux commands or network administration
  • Incident, problem and change management
  • Educational Requirements:
  • Degree in Computer Science, Information Technology or related field


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