Client Service Coordinator

6 days ago


City of Greater Dandenong, Australia Sonova Group Part time
About Sonova

We are a leading provider of hearing health care services with a network of 180+ clinics nationwide. Our highly trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Client Care Representative. In this role, you will play a critical part in providing an exceptional experience for our clients, from scheduling appointments to managing day-to-day operations.

You will have the opportunity to learn about our innovative hearing care solutions and develop your skills in client-facing communication, administration, and problem-solving.

As a valued member of our team, you will be supported by comprehensive training and ongoing development opportunities to ensure your success in this role.

Job Description
  1. Welcome and manage client experiences for optimal outcomes
  2. Schedule and confirm appointments for clients
  3. Provide administrative support to clinicians (audiologists/audiometrists)
  4. Efficiently manage the day-to-day operations of our clinics
Required Skills and Qualifications
  • Prior experience in customer service/administration
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
Benefits
  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform


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