Service Delivery Coordinator

4 weeks ago

City of Yarra, Australia Royal Flying Doctor Service of Australia Full time

Work for Australia's most trusted and iconic charity
- Permanent Full-time position available
- Access to salary packaging options to reduce your taxable income

The Organisation
Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities, so all Victorians have the choice to access essential primary health care services.

About the Program
Flying Doctor Community Transport provides clients with transport at no cost from home to health appointments and funded Social Support Groups. It is a volunteer-led program that relies on the generosity of local volunteer drivers.

About the Role
The Service Delivery Coordinator supports accurate and efficient scheduling and dispatching of client bookings across all Community Transport sites and manages all service and volunteer on-road support, rostering, and planning across Victoria. This role will work very closely with the Client Experience team.

Key responsibilities include but are not limited to:

  1. Manage accurate bookings across all Community Transport sites to ensure efficient trip coordination for volunteers and clients
  2. Track trips and schedules in real-time to address delays and ensure timely service delivery
  3. Handle a range of complex and competing service needs, including triaging information between volunteers and Community Transport staff
  4. Provide regular reports to Regional Leads on service delivery targets and strategies to ensure they are met

To be successful, you will need:

  1. Prior experience in rostering, scheduling, or workforce planning
  2. Ability to work in a fast-paced environment and manage competing priorities
  3. Strong attention to detail and problem-solving skills
  4. Ability to forecast challenges and provide resolutions
  5. Excellent time management and organisational skills
  6. Excellent communication and interpersonal skills, with the ability to effectively liaise with various stakeholders
  7. Proficiency in Microsoft Office Suite, and booking system or rostering software
  8. Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.

Our Benefits
- Employee Assistance Program (EAP)
- Access to salary packaging options to reduce your taxable income for all employees, including our casuals
- Enjoy a full-time role with flexible work arrangements to work from home and at our office, as well as options for purchased leave.
- Great parental leave benefits in addition to government parental leave.

Need more information?
For any enquiries, please email careers@rfdsvcic.com.au

To access the position description and to apply please click the 'Apply' to be redirected to our Career Centre.

Applications close on Sunday 9 March 2025.

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.

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