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Mobile Return to Work Specialist
2 months ago
Gallagher Bassett is seeking a highly skilled and experienced Mobile Return to Work Specialist to join our team. As a key member of our claims management team, you will play a critical role in supporting the recovery and return to work of injured workers.
Key Responsibilities:
- Provide face-to-face and virtual support to injured workers, treating health practitioners, and employers to facilitate recovery and return to work.
- Collaborate with the broader GB claims team, including case managers and early intervention specialists, to provide holistic support and coaching.
- Deliver a person-centered management approach that focuses on achieving exceptional recovery, return to work, and customer outcomes.
- Identify biopsychosocial risk factors impacting injured workers' recovery and return to work, and apply person-centered claims management to mitigate these risks.
- Provide leadership and coaching to claims team members to influence positive and improved claims outcomes.
- Utilize workers' compensation knowledge and skills in injury management, combined with exceptional stakeholder management skills, to achieve optimal service and return to work outcomes.
- Communicate strategically with all stakeholders, including upfront expectation setting and education regarding return to work obligations.
- Facilitate stakeholder engagement, including relevant workplace parties and treating health practitioners.
- Provide exemplary client service and participate in claims review meetings as required.
Requirements:
- Tertiary qualification or Return to Work Certification in an appropriate discipline, and/or experience in a similar role in the Work Cover industry.
- Leadership skills and ability to coach, mentor, lead conversations, and influence outcomes relating to claims management and return to work.
- Thorough practical understanding and experience in effective management of return to work.
- Knowledge relating to common injuries, treatment options, and medical terminology.
- Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders.
- Valid driver's license and access to a personal vehicle.
What We Offer:
- Attractive remuneration packaging and flexible work arrangements, including work from home.
- Paid parental leave.
- Excellent working environment, with a dedicated and approachable team, and a friendly, flexible, and inclusive working environment.
- Exciting career opportunities, with ongoing education and development through both external and internal programs.
- Service recognition awards and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program.
