Technical Support Specialist

1 week ago


Perth, Western Australia Programmed Full time

Persolkelly is a leading workforce solutions provider with a rich history of delivering exceptional staffing services. We are currently seeking an experienced Technical Support Specialist to join our global team in Perth.

About the Role

This is an exciting opportunity to work as part of a dynamic and forward-thinking organization, providing technical support to clients across the globe. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical issues, installing and configuring hardware and software, and maintaining effective relationships with customers and stakeholders.

Key Responsibilities
  • Act as the initial point of contact for global technology-related issues, providing first-class support and resolution through effective troubleshooting and escalation.
  • Log calls in the ticketing system, ensuring accurate updates and timely resolution.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners to meet client requirements.
  • Investigate, diagnose, and resolve complex computer software and hardware faults, often requiring extraordinary troubleshooting skills.
  • Maintain excellent relationships with customers and stakeholders at all times, providing clear and concise communication and support.
Requirements

To succeed in this role, you will need:

  • A minimum of 3 years' experience in providing exceptional technical and customer support at an enterprise level.
  • ITIL v4 foundation certification (minimum).
  • MTA: Windows Operating System Fundamentals qualification (required).
  • The ability to provide resolution on first call through outstanding troubleshooting capability.
  • A strong understanding of ITSM principles, including incident, task, and problem management.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
Benefits

We offer a competitive salary package, including a base salary of $70,000 per annum, plus additional benefits and incentives. Our company culture values diversity, inclusion, and employee development, offering opportunities for growth and professional advancement.



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