Retail Leadership Position

3 days ago

Newcastle, New South Wales, Australia beBeeBenefits Full time $48,000 - $72,000
Key Leader Role

A key leadership role that requires you to be a driving force in our store. You will be responsible for leading by example and providing support to your team members, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor.

Job Responsibilities
  • Leadership and People Management
    • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
    • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
    • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
  • Guest Experience
    • Support team members with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
    • Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
    • Provide technical product education by articulating the value and benefit of the product.
    • Resolve guest feedback and address guest concerns or escalations to make it

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