Technology Domain Leader

2 weeks ago


Surfers Paradise, Queensland, Australia Westpac Full time

Role Overview

We are seeking a highly skilled Technology Domain Leader to join our team at Westpac. As a leader in service management, risk, and delivery, you will be responsible for end-to-end service management, including financials, for our village.

Key Responsibilities

  • Accountable for end-to-end service management, risk, delivery, and financials for their village.
  • Support the village with operating model principles, including QBR, OKR, and strategic priorities.
  • Set a clear vision and strategy, communicate "the story" well to key stakeholders and the rest of the village.
  • Partner with senior stakeholders across Lob and Group Tech to drive and implement the Technology strategy.
  • Provide guidance to key LOB business stakeholders to foster the right standard of engagement, communication, and management of expectations, issue management, and satisfaction with the activities of GroupTech.
  • Support the Heads of to actively manage demand to ensure it is appropriately prioritised, funded, resourced, and aligned with the LOB and GroupTech strategy.
  • Structure, plan, and execute major project activities, ensuring efficient and quality execution, on-budget/schedule delivery, and full realisation of expected benefits.
  • Serve as an escalation point for Technology Service Owners (squad leads).
  • Take accountability for service/product decisions in the fast-paced environment.
  • Manage cross-squad and village dependencies, with a focus on driving collaboration.
  • Actively manage supplier/3rd party partners and vendors.
  • Ensure the activities of the village remain within risk appetite.
  • People leadership accountabilities, including developing strategic workforce plans and developing village capability and a higher and more consistent standard of maturity in conjunction with the Heads of.
  • Build a highly engaged workforce through role modelling Westpac's leadership standard.


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